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“Trust
people and they’ll
be true to you”
Trust doesn’t
come from somewhere; you earn it, often slowly, over time. Trust
is often
founded on reliability.
- For over 90 years, Imperial Group has been counted on
to provide high quality products with personalized, professional
service.
- Founded in 1913, The Imperial Group is an independent, family
owned distributor of funeral related products and services.
- Now
in its fifth generation of family business, The Imperial Group
is proud to ensure that your trust in us remains steadfast.
When
providing emotional comfort is so important, it is reassuring
to know that you are dealing with a company that has a solid
heritage
and deep commitment to the funeral profession.
By committing to the following company values, we hope to continue
to preserve and improve upon the qualities that have made our customers
trust in us: Imperial Group Values:
- Customers: Without our customers, nothing
matters. Listen and respond to our customers and make it easy
to work with us. All plans, strategies, and actions must serve
our customers' best interests. Be the vendor of choice.
- Honesty
and Integrity: Be fair and honest in all our interactions.
Earn the trust and confidence of customers by acting honestly
and
ethically. As trust is essential to any meaningful relationship;
we will be completely honest and trustworthy in our dealings
with each other, customers, suppliers and all of whom we come
in contact
with. We will do the right thing.
- Teamwork: Depend on each other.
Every individual makes important contributions, but we are
nowhere near as powerful as individuals
as we are as a team working together. Embrace change and
learn from our successes and mistakes. Recognize
and reward accomplishments.
- Humour: Laughter is a wonderful
gift and humour is a great stress reliever. We make time for
fun and celebrate team
and company successes
together.
- Open communication: Be open and respectful with
others. Strive to create a collaborative work environment that
promotes
risk taking, trust and listen to all ideas and viewpoints.
Be open
and direct.
We value your trust and
pledge to continue to earn your respect – one
solution at a time.
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